Terms and conditions
Application of the terms and conditions
These terms and conditions apply both when an agreement is made verbally or if an agreement has been reached in writing between the company and the buyer. Even if an order has been made through the website, these terms and conditions apply. Closing a contract or making a booking means accepting the terms and conditions by the buyer, by the responsible person or the representative of the buyer and by all the passengers for which he/she purchased a ticket.
Modalities of the Corona period
In the aftermath of the Corona epidemic and the Belgian lockdown, our services will operate at a reduced frequency from our restart on July 1, 2020. Information about the current timetable can be found at any time at http://www.citysightseeingbrussel.be/en/timetable.
This allows us to disinfect our buses, and all frequently touched surfaces in the bus, as much as possible during the day.
Customers will not be able to claim refunds for their ticket as a result of this changed timetable and applicable hygiene measures.
Furthermore, wearing a mouth mask is mandatory for all customers over 12 years old, both on the bus (during the entire ride) and at all stops. Adherence to the 1.5 m social distancing measure is also strongly recommended.
You will be refused access to our services if you try to board the bus without a mask, even if you have a valid ticket. A refusal of access by our bus staff for not wearing a mask cannot be used to claim a refund either.
These measures will continue to apply as long as they remain mandatory by the Belgian federal government.
The full payment of the amounts due must be made before boarding the bus for a scheduled tour, unless explicitly agreed in writing with the company. The company and, in particular, the drivers of the company have the right to refuse a passenger who has paid the necessary tickets, but cannot present the necessary documents or confirmation vouchers to board on the bus.
Any invoice not paid on expiry date will be subject to a conventional interest rate of 1% per month from the due date without notice. In addition, the amount of the invoice or its balance will be increased by a lump sum of 15% with a minimum of 50 EUR and a maximum of 2500 EUR. It is not at all deviant from art. 1254 of the Belgian Civil Code. Payments will be taken as a priority on the expired interest and on the lump sum.
All tour reservations and ticket bookings are subject to availability.
Departure times and Hop On Hop Off stops may change. Any tour black-out data may occur. Of course, the company tries to minimize it as much as possible and to inform buyers as soon as possible through all possible means of communication.
All children under the age of 12 must be accompanied by an adult. A ticket for children can never be used without an accompanying adult.
Group bookings or bookings for companies or another legal entities
If the buyer is a company or another legal entity or makes a purchase for a group of persons, one person must be appointed as the responsible person. The buyer or the responsible person acts on behalf of all the passengers for which he / she bought a ticket that will board on the same bus and belong to his / her group. If the buyer or responsible person does not intend to travel, a representative must be chosen for the group who will travel on the bus and this person needs to identify himself to the bus driver . In case of cancellation by the buyer or failure to proceed with the planned group booking or booking for companies or other legal entities, for whatever reason, the same rules apply as in other cases of cancellation by the buyer (cfr infra).
Cancellation of a planned tour by the buyer and withdrawal
Buyers are not entitled to a refund in case of cancellation by the buyer or 'No-show' on the day of the reserved tour itself. Once the tour has ended, the buyer relinquishes his right of withdrawal.
Cancellation of the agreement by the company
In case of emergency, insurgency, protests, roadwork, technical obstructions, city events, lock-out or any other prevention of any kind, as well as force majeure, events outside the company's will (including weather conditions) or if less than 5 passengers travel on the bus, the company can decide to cancel or discontinue a scheduled tour and cancel the agreement completely without compensation or possibility of other reimbursements for the buyer.
Malfunctions and other delays
The company tries to respect the duration of a tour. However, due to all kinds of malfunctions, traffic jams or events beyond the will and control of the company, routes may take longer than planned, certain parts of the route may not be affected and/or certain departures and/or hop On Hop Off stops can be moved or canceled. In these cases, the company or employees of the company cannot be held liable for any damage or inconvenience incurred by the buyer without the right to any compensation or possibility of other reimbursement for the buyer.
Route and vehicles
The company reserves the right to replace vehicles (including those of other operators) or other equipment needed for the tour, even during a tour. The routes chosen may be used or modified according to the company's discretion.
The property of the passengers
For safety reasons, on all vehicles, restrictions apply to take luggage. The buyer accepts that the drivers of the buses are the only ones who can judge what the buyers or passengers may bring on board the vehicles. Among others, large and heavy items can be refused. In case of doubt, the buyer will contact the company for advice beforehand. The company can never be held liable for stolen, lost or damaged luggage or other personal goods of the buyer or passengers on board or near the different Hop On Hop Off stops.
Food and beverages
Food and beverages (including alcoholic beverages) may not be taken or consumed in buses without the prior written consent of the company.
Behavior of the passengers
The bus driver is responsible for the safety of the vehicle and all passengers. The driver has the power to disregard or to remove from the vehicle any buyer or passenger who affects the safety of the vehicle and/or of the other passengers, or does not respect the General Conditions or the Rules relating to Public Service Vehicles.
In case of a complaint about the company's services, the buyer will endeavor to seek a timely solution with the driver or directly at the company. If this does not give satisfaction, the buyer will direct a formal written complaint, dated and signed by the byer to the company and this within 14 calender days of the due date of the purchased ticket.
Promotional competition and offers
The company has the right to cancel any promotional competition organized by the company at any time or to change its rules. E-mail addresses buyers have communicated can also receive promotional material from the company, City Sightseeing Dublin and / or partners of the company. Any decision by the company regarding promotional competitions is a final decisions. All won prizes must be claimed by the winner at the latest thirty days after announcement of the winners.
Video, photo and audio
The company can at any time make video, photo and audio material on and around the buses. The buyer and, if applicable, the passengers traveling with him/her, agree unconditionally that the company has all rights to this video, photo and audio material and may use it in all its activities, including but not limited to promotional purposes, security control and protection of fellow passengers and employees.
In the event of a dispute relating directly to these terms and conditions, only the courts of Brussels are competent and if applicable, the peace court (Vredegerecht) of the third canton of Brussels. Only Belgian law applies. A legal guarantee covers our professional commitments in accordance with the terms of the KB of 30 August 1986. It may only be used after notice by registered letter with copy to the Commissioner-General for Tourism, 1000 Brussels.
Data processing of the customer
If services are supplied by City Sightseeing Brussels (New Dierickx Airport N.V.) within the framework of the customer’s order, the customer accepts explicitly that his/her personal data might be used for administrative purposes, such as the creation and the update of a customer database, shipping and invoicing, control of solvency, as well as for any other service for which the company was hired. The information supplied by the customer is necessary for the execution of the order as well as for its invoicing. Customers’ data will appear in City Sightseeing Brussels's (New Dierickx Airport N.V.) customer database following their order. Personal details will be treated for promotional purposes, publicity and/or any other marketing purposes only with the agreement of the customer. The customer has the right to oppose, free of charge, the processing of his/her personal data in these purposes. The customer has the right to adapt or to consult the personal information concerning him/her.
Discrepancy between versions
In case of discrepancy between the different languages versions of our Terms and Conditions, the Dutch version shall prevail.